This Privacy Policy describes how CLAi (“the Platform”) collects, processes, and protects personal data in connection with AI-powered voice calls and chat interactions. We are committed to operating in accordance with the General Data Protection Regulation (GDPR).
Scope of Processing
CLAi enables businesses to create AI-driven scripts that communicate with leads via automated voice calls and chat interfaces. In most cases, CLAi acts as a data processor on behalf of its clients.
Information We Process
Contact Data:
Name, phone number, email address, and other identifiers provided by clients.
Communication Data:
Call recordings, transcripts, and chat interactions generated through the platform.
Behavioral Data:
User responses, engagement patterns, and interaction signals used to improve AI performance.
Legal Basis
Personal data is processed based on consent, legitimate interest, or contractual necessity. Clients are responsible for obtaining valid consent from end users where required.
AI & Automated Processing
CLAi uses artificial intelligence to analyze interactions, adapt scripts, and assist in lead qualification. Human oversight remains available, and no legally binding decisions are made solely by automated systems.
Use of Data
- Facilitate automated and human-assisted communication
- Improve AI models and conversation accuracy
- Provide analytics and reporting to clients
Data Sharing & Sub-processors
We engage trusted third-party providers (such as cloud infrastructure, telephony, and analytics services). All partners operate under strict data protection agreements and follow a zero-trust security model.
International Data Transfers
Where data is transferred outside the EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) and encryption are applied.
Data Retention
Data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Under GDPR, individuals have the right to access, correct, delete, or restrict their personal data, as well as request data portability and withdraw consent.